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31 Agustus 2022
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PUBLIKASI PENANGANAN PENGADUAN (KATEGORI KELUHAN) TAHUN 2021 PT. BCA FINANCE
| NO | JENIS TRANSAKSI | SELESAI | DALAM PROSES | TIDAK SELESAI | JUMLAH PENGADUAN | |||
| JUMLAH | PRESENTASE | JUMLAH | PRESENTASE | JUMLAH | PRESENTASE | |||
| 1 | Double Bayar | 495 | 100,0% | 0 | 0% | 0 | 0% | 495 |
| 2 | Waive biaya | 134 | 100,0% | 0 | 0% | 0 | 0% | 134 |
| 3 | Pengembalian Dana | 114 | 100,0% | 0 | 0% | 0 | 0% | 114 |
| 4 | Pengambilan BPKB - Normal | 110 | 100,0% | 0 | 0% | 0 | 0% | 110 |
| 5 | Pengambilan BPKB - Reservasi | 92 | 100,0% | 0 | 0% | 0 | 0% | 92 |
| 6 | Pembayaran angsuran | 82 | 100,0% | 0 | 0% | 0 | 0% | 82 |
| 7 | Layanan BBN dan mutasi | 71 | 100,0% | 0 | 0% | 0 | 0% | 71 |
| 8 | Pelunasan dipercepat | 69 | 98,6% | 1 | 1,4% | 0 | 0% | 70 |
| 9 | Perbaikan Kolektibilitas SLIK OJK | 67 | 98,5% | 1 | 1,5% | 0 | 0% | 68 |
| 10 | Lain-lain | 59 | 100,0% | 0 | 0% | 0 | 0% | 59 |
| 11 | Pengiriman SMS yang diterima oleh konsumen | 59 | 100,0% | 0 | 0% | 0 | 0% | 59 |
| 12 | Klaim Credit Protection | 57 | 100,0% | 0 | 0% | 0 | 0% | 57 |
| 13 | Relaksasi Pembiayaan | 55 | 100,0% | 0 | 0% | 0 | 0% | 55 |
| 14 | Layanan PPJ STNK | 42 | 100,0% | 0 | 0% | 0 | 0% | 42 |
| 15 | Penanganan collection (internal) | 35 | 100,0% | 0 | 0% | 0 | 0% | 35 |
| 16 | Pembayaran lain-lain | 24 | 100,0% | 0 | 0% | 0 | 0% | 24 |
| 17 | Penanganan collection (eksternal) | 24 | 100,0% | 0 | 0% | 0 | 0% | 24 |
| 18 | Layanan Karyawan BCAF | 20 | 95,2% | 1 | 4,8% | 0 | 0% | 21 |
| 19 | Pengiriman PPK | 20 | 95,2% | 1 | 4,8% | 0 | 0% | 21 |
| 20 | Penebusan Barang Jaminan yang sudah diamankan | 15 | 88,2% | 2 | 11,8% | 0 | 0% | 17 |
| 21 | Refund Asuransi | 15 | 100,0% | 0 | 0% | 0 | 0% | 15 |
| 22 | Data table angsuran pinjaman | 9 | 100,0% | 0 | 0% | 0 | 0% | 9 |
| 23 | Ketidakuratan Informasi Debitur SLIK OJK | 7 | 100,0% | 0 | 0% | 0 | 0% | 7 |
| 24 | Pengambilan BPKB - RDND | 7 | 100,0% | 0 | 0% | 0 | 0% | 7 |
| 25 | Klaim kendaraan hilang normal | 5 | 100,0% | 0 | 0% | 0 | 0% | 5 |
| 26 | Klaim service kendaraan | 5 | 100,0% | 0 | 0% | 0 | 0% | 5 |
| 27 | Over kredit | 5 | 100,0% | 0 | 0% | 0 | 0% | 5 |
| 28 | Pemalsuan data & tanda tangan konsumen | 4 | 100,0% | 0 | 0% | 0 | 0% | 4 |
| 29 | Pendaftaran & reset User Id Kontak Website | 4 | 100,0% | 0 | 0% | 0 | 0% | 4 |
| 30 | Cabut Blokir | 3 | 100,0% | 0 | 0% | 0 | 0% | 3 |
| 31 | Pengajuan kredit | 3 | 100,0% | 0 | 0% | 0 | 0% | 3 |
| 32 | Reschedule | 3 | 100,0% | 0 | 0% | 0 | 0% | 3 |
| 33 | Pengiriman Polis Asuransi Kendaraan | 2 | 100,0% | 0 | 0% | 0 | 0% | 2 |
| 34 | Perbankan | 2 | 100,0% | 0 | 0% | 0 | 0% | 2 |
| 35 | Kemudahan menghubungi BCAF | 1 | 100,0% | 0 | 0% | 0 | 0% | 1 |
| 36 | Penjelasan 2 Pelapor atau Lebih pada SLIK OJK | 1 | 100,0% | 0 | 0% | 0 | 0% | 1 |
| Grand Total | 1720 | 99,3% | 6 | 0,7% | 0 | 0,0% | 1726 | |
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